Returns and Refunds Policy
Due to the perishable nature of our artisanal cheeses and sausages, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your products arrive damaged or do not meet our quality standards, please contact us within 48 hours of delivery for a replacement or refund.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure all perishable items are cold and the packaging is intact.
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping label to assist with our review.
Contact Customer Care
Email our support team at [email protected] with your order number and documentation within 48 hours.
Resolution Process
Our team will review your claim and issue a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing